Privacy policy

This Privacy Policy explains how the svitlishe online store, available at https://svitlishe.com, collects, uses, stores, and shares the personal data of visitors and customers.

1. Who processes your data

Data controller: Sole Proprietor Ovcharenko Marharyta Yuriivna, Tax Identification Number 3484604220.

For privacy-related questions, please contact us at hello@svitlishe.com.

2. Personal data we may process

Depending on how you use the website, we may process:

  • your first and last name;
  • your email address and telephone number;
  • your delivery and billing addresses;
  • information about your orders, payments, returns, and communications with us;
  • technical data, including your IP address, device and browser type, cookie identifiers, and information about how you interact with the website;
  • your marketing preferences, if you have separately agreed to receive marketing communications.

We do not receive your full payment card details. Payments are processed by Hutko in accordance with its own privacy and security policies.

3. How we collect your data

We collect data directly from you when you place an order, contact us, or subscribe to our newsletter; automatically when you use the website; and from service providers that help us fulfil your order.

4. How we use your data

We process your data to:

  • accept payments and process and deliver orders;
  • send order status notifications;
  • process returns and respond to enquiries;
  • prevent fraud and maintain website security;
  • comply with tax, accounting, and other legal requirements;
  • protect the legitimate rights of the parties;
  • analyse and improve the operation of the store;
  • send marketing communications only where there is an appropriate legal basis, including your separate consent where required.

5. Who may receive your data

To the extent necessary for the relevant purpose, your data may be shared with:

  • Shopify, the platform on which the store operates;
  • Hutko and the banks that process payments;
  • Nova Poshta and other agreed delivery providers;
  • providers of hosting, technical support, analytics, accounting, and legal services;
  • public authorities where disclosure is required by law.

We do not sell personal data. Current information about how Shopify processes consumer data is available in the Shopify Consumer Privacy Policy.

6. International data transfers

Shopify and certain other service providers may process data outside Ukraine. In such cases, data is transferred in accordance with applicable law and subject to the safeguards required by that law.

7. Data retention

We retain personal data only for as long as necessary to fulfil orders, provide customer support, comply with accounting, tax, and other legal requirements, resolve disputes, and protect legitimate rights. Once the relevant retention period expires, the data is deleted, destroyed, or anonymised unless otherwise required by law.

8. Cookies and similar technologies

The website uses essential cookies to operate the shopping cart, process checkout, maintain security, and remember settings. With your consent, analytics or advertising cookies may also be used.

You can change your permissions through the cookie banner or cookie-preference link, where available, and through your browser settings. Blocking essential cookies may limit certain store functions.

9. Marketing communications

Placing an order does not constitute automatic consent to receive advertising. If you have subscribed to our newsletter, you may unsubscribe using the link included in the message or by contacting hello@svitlishe.com. We may still send you service-related communications necessary to fulfil your order.

10. Your rights

To the extent provided by applicable law, you may:

  • obtain information about the sources from which your data was collected, where it is stored, and the purpose of its processing;
  • obtain information about the conditions of access to your data and its recipients;
  • access your personal data;
  • request the correction, updating, restriction, deletion, or destruction of your data where there are legal grounds to do so;
  • withdraw your consent where processing is based on consent;
  • object to processing and lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or a court.

To exercise your rights, please contact hello@svitlishe.com. To protect your data, we may ask you to verify your identity.

11. Data security

We and our service providers use organisational and technical measures to protect personal data. However, no method of transmitting or storing information can guarantee absolute security.

12. Children’s data

The website is not intended to be used independently by children for entering into contracts. If you believe that a child has provided us with personal data without appropriate consent, please contact hello@svitlishe.com.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our store operations, service providers, or applicable law. The current version and its latest revision date will always be published on this page.

14. Contact details

Data controller: Sole Proprietor Ovcharenko Marharyta Yuriivna
Email: hello@svitlishe.com